– Terms & Conditions –

Website Terms

By accessing this website, you are agreeing to be bound by these website Terms & Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on The Institute for Luxury Home Marketing's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by The Institute at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


Access to the "Members Only" section of this website, and other password protected pages is limited to active members who are current in their annual dues. Access to Online Training is limited to those who have purchased access for a limited time.


The materials on The Institute's website are provided "as is". The Institute makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, The Institute does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.


In no event shall The Institute or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on The Institute 's website, even if The Institute or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on The Institute's website could include technical, typographical, or photographic errors. The Institute does not warrant that any of the materials on its website are accurate, complete, or current. The Institute may make changes to the materials contained on its website at any time without notice. The Institute does not, however, make any commitment to update the materials.


The Institute has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by The Institute of the site. Use of any such linked web site is at the user's own risk.

Site Terms of Use Modifications

The Institute may revise these terms of use for its website at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms & Conditions of Use.

Governing Law

Any claim relating to The Institute's website shall be governed by the laws of the State of Texas without regard to its conflict of law provisions.

Payment, Shipping, and Return Policies

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, your credit card will be refunded.

Payment Security

You can shop The Institute's website with confidence. We have partnered with Stripe, a leading payment gateway, to offer safe and secure credit card transactions for our customers.

The Stripe Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

Your sensitive credit card and/or financial data is never stored on The Institute's servers. All such data is handled directly by Stripe, and is secured to the highest standards. For additional information regarding the privacy of your sensitive cardholder data, please read the (Stripe Privacy Policy).

Mailing Address for Checks in US Dollars

The Institute for Luxury Home Marketing
12221 Merit Drive, Suite 1018
Dallas, Texas 75251


The Institute does not ship any materials outside of the United States or Canada.

Product Returns and Refunds

Unused products in new condition may be returned for a full refund within thirty (30) days of purchase. Returned products must be shipped to The Institute office and received within thirty (30) days of purchase to be eligible.

Training Policies

Registration Eligibility

Licensed real estate professionals are eligible to register for The Institute's Luxury Home Marketing Training.

Luxury Live Training Registration and Attendance

Registration for Luxury Live training courses is completed online. Walk-ins are only accepted on a space-available basis.

The Institute reserves the right to close Luxury Live training events when they reach room capacity and to honor the requests of hosts who wish to limit attendance to agents of their own firms.

Hosts may choose to have "private" sessions limited to their own agents or public sessions open to agents from all firms. Public sessions may have registration costs which vary based on whether agents are with the host firm or not. Hosts may also have early registration fees as well as regular and late registration fees. The registration fee is subject to change without notice at any time.

Marketing Directors and Branch/Sales managers may audit a training session sponsored by their firm for a materials fee. This fee is set by the host and may vary per event. The Institute requires a count and list of those auditing in advance of the course so that materials can be provided. Those auditing will be provided with handouts, however, will not receive Institute Membership.

Marketing Directors, Branch/Sales Managers, and assistants that are licensed real estate professionals may register at the full registration fee for the course to become Members of The Institute.

Agents who miss more than 30 minutes of training will not receive credit toward any applicable state continuing education or earn Institute Membership.

Agents who persist in using cell phones, email, or texting or who are otherwise disruptive will be asked to leave, will not receive credit for the training, and will not receive a refund.

Luxury Livestream Training Registration and Attendance

Registration for Luxury Livestream training is completed online. The Institute reserves the right to close registration for Luxury Livestream training.

Hosts may choose to have "private" sessions limited to their own agents or public sessions open to agents from all firms. Public sessions may have registration costs which vary based on whether agents are with the host firm or not. Hosts may also have early registration fees as well as regular and late registration fees. The registration fee is subject to change without notice at any time.

Agents who miss more than 30 minutes of training will not receive credit toward any applicable state continuing education or earn Institute Membership.

Auditing Luxury Live or Luxury Livestream

Active Members may audit Luxury Livestream or Luxury Live training on a space-available basis. The host organization will set the fee for auditing. Auditing a training course does not extend an existing Member's membership term.

Refunds, Cancellations, and "No Shows"

Cancellations received at least fourteen (14) calendar days prior to the event are eligible for a full refund of the registration fees, less a $15.00 credit card surcharge.

Cancellations received from thirteen (13) calendar days to three (3) calendar days prior to the event are eligible for a 50% refund of the registration fees. The remaining 50% of the registration fees can be held as a credit towards another training.

Cancellations received fewer than three (3) calendar days prior to the event or "no shows" are not eligible for a refund, but 50% of the registration fees can be held as a credit towards another training.

In the event that The Institute cancels a training, it will fully refund all fees collected, or at the registrant's option, apply the credit to another Institute training.

Online Training Registration, Access, and Completion

Registration and payment for either the Luxury Online or Advanced Online training gives the registrant permission to access the training and related materials for personal use. The training and related materials are copyrighted by The Institute. Materials may not be copied and shared with others. Any use other than personal use by the registrant is in violation of the copyright and will be prosecuted.

Registrants will have access to their training for 180 days from the date of purchase. Registrants may exit and re-enter the course at the point where they stopped. Registrants who do not complete the training within the allotted 180 days will not be granted Institute Membership. In the event of such non-completion, an agent may opt to purchase a training extension for an additional 180 days.

Successful training completion is defined as viewing/listening to all course videos and successfully passing the chapter quizzes. The passing grade for quizzes is 80% and registrants have multiple opportunities to pass each quiz. Upon successful completion of the training, a registrant will become a Member of The Institute.

No Approved Credits for Online Training

Luxury Online and Advanded Online trainings are not approved for state Continuing Education credit or for credit toward The National Association of Realtors'® Certified Residential Specialist (CRS) designation.

Membership Policies


Membership is open to active licensed real estate professionals, RealtorsĀ®, members of NAHB, and ICREA-affiliated sales agents worldwide. To become an Institute Member, you must successfully complete the Luxury Home Marketing Training.

Membership Renewal

Training registration fees include the first year of membership. The month in which you complete training will set your first Membership Renewal Date.

Renewal payments are non-refundable and non-transferable. Current renewal fees are:

  • One Year Renewal for $295
  • Two Year Renewal for $495

Memebrships that have lapsed more than 30 days past their Renewal Date are subject to an additional $50 reinstatement fee. This fee is subject to change and The Institute may from time to time waive the reinstatement charge or late fees at its sole discretion. A member's anniversary date is the date of completion of training and/or previous renewal. The renewal date is the last day of the agent's anniversary month. For instance, for an agent who trained anytime in January, the renewal date would be the last day of January the following year. In some instances, this date may change based on membership reinstatement.

Earning the Certified Luxury Home Marketing Specialist™ (CLHMS) designation

Completing training is the first step toward earning the Certified Luxury Home Marketing Specialist™ (CLHMS) designation. Performance requirements must also be met. Members must submit the CLHMS™ application and supporting documentation for review and approval. There is no cost for application submission. Once an application has been approved and the Member notified that the designation has been awarded, the new CLHMS™ designee is authorized to use the CLHMS™ designation logo which is a registered trademark of The Institute. Logos come in various versions and may be downloaded from The Institute's website in the Member's Only section.

Cancellation of Membership and Withdrawal of Designation

The Institute reserves the right to cancel Membership or withdraw the designation from any member based on Member violations of Institute Policies, what The Institute perceives to be unethical or illegal actions on the part of a Member, or simply at The Institute's sole discretion. Use of the CLHMS™ designation, GUILD™ recognition and/or CLHMS™ or GUILD™ logos when they have not been awarded is cause for Membership cancellation with no compensation. Non-Members who use the designation or any Institute logo are subject to prosecution under Federal and international trademark laws and may also be subject to action for violations of the REALTOR® Code of Ethics.

Designation, Trademarks, and Logos

Member™ of The Institute, CLHMS™ Designated Member, and GUILD™ Recognized Member are registered trademarks of The Institute for Luxury Home Marketing.

Only active Institute Members who are current with their dues and who have been awarded the designations or recognition may promote themselves in text or using the logos. Logos and trademarks may be used on promotional materials, business cards, websites, property brochures, etc. The trademark or logo should be clearly associated with the name of the active Institute Member. The standard practice is to list designations after the name of the individual, or individuals who have earned the designation.

You may never use Institute trademarks or logos in the following ways:

  • In, as, or as part of your own trademark.
  • To identify individuals who are not active Institute Members.
  • To cause confusion.
  • To suggest inaccurately that we sponsor, endorse, or are otherwise connected with your activities, products, or services.
  • To disparage The Institute or its Members.
  • In any other manner that The Institute finds offensive.

Agreement of Applicant

In registering for the training, and in consideration of joining The Institute, you understand and agree to the following:

1. You understand that you may become a Member™ of The Institute upon successful completion of The Institute's training. As a Member™ you cannot use the CLHMS™ designation, or the GUILD™ recognition, until it has been awarded to you by application approval and you, have been notified of being awarded in writing. Such misuse will be cause for termination of membership and possible legal action. You also understand that once you are awarded the CLHMS™ designation, or GUILD™ recognition, to continue to market or promote the trademark and logo you must maintain your Institute Membership by the payment of annual dues.

2. You irrevocably waive any claim or causal action of law or equity that you may have in the future against The Institute, officers, Members, employees, or other persons cooperating with The Institute either as a group or individuals, for any act or failure to act in conjunction with your Membership or the business of The Institute.

3. If admitted membership into The Institute, you agree to abide by the policies as they currently exist and as they may be amended in the future by The Institute, as well as such policies and procedures as The Institute may promulgate from time to time.

4. You hereby consent and agree to allow The Institute to contact me regarding membership matters via telephone, SMS, email, and postal mail.

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

The Institute for Luxury Home Marketing
12221 Merit Drive, Suite 1018
Dallas Texas 75251

Updated November 2022, subject to change without notice